Terms and Conditions

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1. Introduction

Touch Of Green is a natural cleaning business dedicated to providing safe, effective, and environmentally friendly cleaning solutions. Our business practices comply with Australian standards and regulations to ensure quality, safety, and customer satisfaction. This policy outlines our commitment to transparency, customer care, and sustainable practices.

2. Compliance with Australian Standards

We comply with all relevant Australian laws, including the Fair Trading Act, Australian Consumer Law, and Workplace Health and Safety standards. Our team keeps updated on regulatory changes to ensure ongoing compliance and to protect our clients and employees.

3. Eco friendly natural products

We prioritise the use of biodegradable, non-toxic, and natural cleaning products. This commitment to environmental responsibility includes:

• Minimising our use of chemicals that can harm health or the environment.
• Reducing waste by using reusable cleaning cloths and avoiding single-use plastics.
• Sourcing our cleaning products from suppliers who share our commitment to eco-friendly practices.

While we prioritise natural cleaning solutions, some situations may require stronger cleaning agents to achieve the best results. In such cases, our cleaners may use professional-grade products for tough stains or areas that natural products alone cannot fully address.

If you prefer our team to use natural products only during your service, please let us know at the time of booking. We are happy to accommodate your preference and ensure a strictly natural cleaning process.

4. Health and safety

The health and safety of our clients and employees are paramount. Our cleaning methods minimise allergens and use gentle, non-toxic ingredients. We train our staff in safe handling practices and conduct regular risk assessments to maintain a safe environment for everyone involved.

5. Customer satisfaction and feedback

Customer satisfaction is our priority. Touch Of Green offers a satisfaction guarantee to ensure high-quality service. If you are not completely satisfied with our service, please inform us within 24 hours. We will revisit your space at no additional cost to address any areas of concern. Feedback is valued, as it allows us to continuously improve our services.

6. Privacy and data protection

We respect your privacy and are committed to protecting your personal information. All personal information collected during service bookings is securely stored and used strictly for business purposes. We comply with the Privacy Act 1988 to safeguard customer data and ensure it is not shared with third parties.

7. Booking, cancellation and refund policy

• Booking: Services can be booked online or over the phone, and you will receive a confirmation email once the booking is secured.
• Cancellation: A minimum of 24 hours' notice is required for cancellations. Cancellations made without adequate notice may incur a fee.
• Refund Policy: In the event that a service does not meet the agreed standards, we will work with you to rectify the issue or provide a refund, if applicable, in line with our satisfaction guarantee.

8. Payment terms

We accept direct debit as our payment method. Payment is due upon completion of services unless otherwise arranged in advance.

9. Contact information

If you have any questions, concerns, or feedback, please contact us at:

• Phone: 0481 110 619
• Email: info@touchofgreen.com.au
• Business Hours: Monday to Friday, 9 am – 5 pm